AFTERSALES SERVICE

The client is everything for ManuDECOR INTERNATIONAL; Where others finish, we begin.

Once the products and materials have been delivered, we have the tools for a continuous supervision to guarantee the complete satisfaction of the client. This service is not just one single action but takes place over a period of two to five years, depending on the terms of the guarantee, as follows:

  • Visits and regular meetings with the persons in charge.
  • Quality control sheets to be filled out by the staff manageresses and maintenance technicians of the hotel or resort.
  • Continuous maintenance service.
  • Customer service seven days a week.
  • Maintenance workshops for the personnel of projects carried out by the MDI Group.

Our service of continuous maintenance consists of the supervision of installations made by us and of the mechanisms of the BED-Sofá. It includes the immediate change, free of charge, of items, iron fittings or even complete mechanisms should they not comply with the quality standard ISO 9000/9002.

We guarantee a prompt and efficient solution to any problem that might arise. Our customer service telephone numbers are available seven days a week, including bank holidays, from 08.00 to 22.00 hrs.

Customer Service telephone numbers: (+34) 95245270, 659154656 and 630041864.

 
C/ Alcalde Gómez Gómez, 21 -- 29006, Málaga - Phone (0034) 952 345 270
info@manudecor.com